Frequently Asked Questions
General
Where can I find pricing for your products? / How can I find out a price?
For pricing, please call us at 1300 244 377 and speak to a Classic representative. Alternatively, please send us a query through the contact us page on our website.
Can you send me fire or slip test certificates?
To download fire or slip test certificates please visit the download section of our website.
Do you have application / installation guides for your products?
To view the application/installation guides, please visit the download section of our website.
Is there assistance available for selecting a product from Classic's extensive range?
For assistance with the products, you have multiple options:
1) Please visit our product search page to view our products based on your project requirements
2) Call us at 1300 244 377
3) Download our catalogue to view details of our products
4) Send us a query through the contact us page
What are the different products that you offer?
Classic offers a wide range of floor and car park safety and access products including architectural entrance matting, stair nosing, tactiles, trims, covers, skate deterrents, bike racks, wheel stops, etc. For further information please visit our product search page.
Who should I speak to regarding an issue with my order?
Please call us at 1300 244 377. Kindly provide the customer service representative with all the relevant information of your order including the Order number for latest information and updates.
How long do I have to make changes to my order once I have received a confirmation?
Please refer to Classic’s terms and conditions.
How do I set up a credit account?
Please request a credit application form by emailing our accounts department on accounts@classic-arch.com .
Can I order and pay by card?
Yes, customers can make payment via electronic funds transfer, cheque, or credit card (processing fee may apply).
What are Classic’s Conditions of Sale?
View Classic Architectural Group’s terms and conditions of sale. Classic’s regional and international partners/agents will have their own conditions of sale and these should be discussed with the relevant local distributor.
What time do you open?
Classic offices are open from 8 AM to 5 PM from Monday to Friday.
Are Classic products tested to Australian Standards?
Yes, Classic works closely with the customers, users and regulators to design and manufacture products that comply with the Australian standards and BCA guidelines.
Can I get samples of your products?
Yes, you can request samples of our products through the contact us page.
Do you have a minimum order quantity for any of your products?
The minimum order quantity might vary by product. For information on the minimum order quantity of your selected product, please call us at 1300 244 377 or send us a query through the contact us form and we will revert to you in quick time with the response.
Can I cancel an order?
Please refer to Classic’s order cancellation policy.
What is your website terms of use
View Classic’s website terms of use..
Delivery
What are the delivery charges?
The delivery charges vary based on the purchased product and address of delivery. To get accurate delivery information for your order, please call us at 1300 244 377 or send us a request for information using the contact us form.
How soon can I receive my order?
At Classic, we process the orders as soon as we receive the official confirmation in written format. The lead times for delivery of our products vary based on the nature of product and the destination. For further information on the delivery date and time, please contact us at 1300 244 377 or send us a query through the contact us page.
What are the lead times for your products?
Product lead times vary based on the type of product, current stock availability and the delivery destination. For further information, please send us a query through the contact us page or call us with the requirement details at 1300 244 377.
Do you provide installation service?
Yes. Classic team has the fastest product installation lead times in the industry.
How soon can you install?
Installation lead times vary based on product availability, site readiness and location. For further information, please call us at 1300 244 377 and provide us with detailed project information or contact us through our contact us page.
How long after I place an order will it be until it is despatched?
The lead times for products vary based on the type of product and the destination. For latest information on the lead times for your order, kindly call us at 1300 244 377 or send us a query through the contact us page with clear reference to the order number.
How can I place an order?
To place an order, please call us on 1300 244 377. Our product experts are available during normal work hours to help you with your project requirement, scope assessment, product selection, estimation and purchase processing.
You can also send us a request for sample/quote by filling the contact us form.
Can we collect the order from you?
Yes, orders can be collected from our State based locations. For further information, please call us on 1300 244 377.
What are Classic Terms of Payment?
Classic offers credit accounts to pre-approved customers. New and non-account customers can make payment via cash, electronic funds transfer, cheque, or credit card (processing fee may apply).
Does Classic have local representation in my location?
Classic has people and operations in many State based locations. Refer to our locations here.
Warranty
What Warranty is offered on Classic products?
Different levels of warranty is offered for different Classic products. For further information, please visit the respective product pages on our website, download our catalogue or refer to Classic’s warranty policy document.
Where can I find the warranties and maintenance info for your products?
You can also send us a request for warranties by filling the contact us form, or give us a call on 1300 244 377.
For maintenance and care guides visit our resource hub and download the information you need.
